👉Perform the following operation through robot management background. Please log in the webpage at: https://shopmate.3win.ai/login (account name and password are consistent with those of LingChat) first
1.Improve QA knowledge response capability of general robot through Case analysis #
Step 1: Check robot response condition through historical records of session #
Link：https://shopmate.3win.ai/dataDashboard
Step 2: Like or dislike #
Step 3: Improve QA knowledge #
Link：https://shopmate.3win.ai/source/knowlage/qa
Step 4: Edit and update QA knowledge #
You can also configure picture of knowledge base and send it when necessary
2.Analyze and check overall response data through robot dashboard #
- Check robot response data
Link：https://shopmate.3win.ai/dataDashboard
3.Analyze and check staff + robot response data through Lingchat dashboard #
👉Please log in the webpage LingChat management background: https://lingchat.3win.ai/login (account name and password are consistent with those of LingChat)
⚠️ Make sure your account and password have the administrator authority.
3.1 Today’s monitoring #
- Provide the basic data of today’s LingChat reception, to help the administrator quickly master today’s reception conditions (support manual refreshing of real-time data + support check by platform/store)
3.2 Data analysis – conversion trends #
- Check the change trends of served customer and message quantity within a certain period by days (support check by date/platform/store)
3.3 Visitor Channel Distribution #
- Check the visitor distribution of different stores, to directly understand the customer consultancy proportion of store (support check by date/platform/store)
3.4Data analysis – Top 10 quality tags #
- Check the summarized Top 10 positive and negative tags through AI, to directly understand the service quality of customer reception (support check by date/platform/store)
3.5 Data analysis – detailed data #
- Support export of all detailed data (within the latest 30 days at most) by date (day) and store
