LingChat
LingChat’s Overall Functional Structure and Capabilities
Last Updated: June 23, 20251. Overall Introduction to LingChat 1.1 Introduction video LingChat can offer excellent customer experience by integrating all of your communication channels. Your clients can enjoy consistent and high-quality service experience, and get access to all original platform functions as expected, by visiting the E-commerce website or interacting on the social media platform. In addition, they may receive help in a...
How to Install LingChat?
Last Updated: June 23, 2025Download and run installation package Download link of installation program:https://cdn.3win.ai/lingchat/assistant-0.1.22.exe After installation program is downloaded, please run the installation package as administrator to complete installation.
How to Log in/register LingChat?
Last Updated: June 23, 20251. Account registering Lingchat supports online registration or client registration.To register online, please click The client registration and online account are compatible. The detailed registration steps are as follows: Click “Register” button, enter E-mail and password to complete registration. Click [Register] button. For new enterprise, please click “Create new enterprise”; for the enterprise already registered, please...
How to Aggregate Multiple E-commerce Platform Stores via LingChat?
Last Updated: June 23, 20251.Download program Click Start Lazada to download the programs automatically, which can be completed within 2-3min. Do not close the interface during download. Attention: Lazada is taken as an example here, and follow the same operations on other platforms. 2.Aggregation of store 3.Multi-store aggregation 4.Aggregation of TikTok Open TikTok store in LingChat system to complete...
How to Use LingChat for Store Reception?
Last Updated: June 23, 20251.Left side – page of message aggregation list Functions Function Description All All reception sessions list. Pending Sessions requiring manual attention, including countdown sessions and those transferred from bot to agent. Bot Reception Sessions handled solely by the bot are categorized here. These are not cleared automatically and can be deleted manually. Replied Sessions that...
How to Check Multi-store Reception Data through LingChat Dashboard?
Last Updated: June 23, 2025You need to log in as administrator on the webpage to check the dashboard. Website login address (account password is consistent with that of client):https://lingchat.3win.ai/login 1.Today’s Monitoring Provide the basic data of today’s LingChat reception, to help the administrator quickly master today’s reception conditions (support manual refreshing of real-time data + support check by platform/store) 2.Conversation...
Setting of Other Convenient Functions of LingChat
Last Updated: June 23, 20251.Basic settings 2.Reply setting 3.Shortcut key setting Locate the emergency customer quickly through shortcut key, so customer service specialist can have response in time, and avoid skipped reply due to too many messages. 4.Abnormality diagnosis For any question in using LingChat, please feel free to contact us by:
What can LingChat Robot do?
Last Updated: June 23, 20251. Commodity recommendation Case: The buyer hopes to receive recommendations on ribbons for a little girl. The robot gives suggestions and supports click to transfer to detailed page of commodity. Q：Recommend a ribbon suitable for a little girl Buyer consultancy page (ask a question➡️get recommended contents➡️check recommended commodities and sales pitches➡️jump to commodity details➡️continue conversation） 2.General knowledge response...
List of LingChat Robot Capability
Last Updated: June 23, 2025LingChat can give priority to robot response during aggregation reception, and automatically switch to staff service when robot fails to response, in order to solve the complex problems manually and improve the agent reception efficiency. 1.Supported channels and stations of robot response capability Platform Thailand Malaysia Singapore China Seller Center Taiwan (China) lazada ✅ ✅...
Switching from Robot Service to Staff Service
Last Updated: June 23, 2025If customer has abnormal mood, robot fails to make response and robot response quality is low, the staff can offer help instead in time, to guarantee the service quality and satisfaction degree. Capability Point Capability Description lazada shopee tiktok [Switch mode] Auto switch of robot When robot fails to make response, stop reception and switch to staff script ✅...
How to check robot response results and timely control risks through LingChat?
Last Updated: June 23, 20251.LingChat page during robot operation 2.Take over robot session when necessary 3.Give priority to customer session that is switched to staff service due to abnormal customer mood （Robot response mark➡️System automatically switches to specialist conservation➡️Message list shows anger mark）
How to optimize robot’s response effects?
Last Updated: June 23, 2025👉Perform the following operation through robot management background. Please log in the webpage at: https://shopmate.3win.ai/login (account name and password are consistent with those of LingChat) first 1.Improve QA knowledge response capability of general robot through Case analysis Step 1: Check robot response condition through historical records of session Link：https://shopmate.3win.ai/dataDashboard Step 2: Like or dislike Step 3: Improve QA knowledge Link：https://shopmate.3win.ai/source/knowlage/qa Step...
How to configure and enable LingChat robot?
Last Updated: June 23, 2025Step 1: Log in webpage LingChat management background Link：https://lingchat.3win.ai/login Step 2: Enter setting – channel connection page Step 3: Click connection channel Step 4: Jump to authorization interface of Lazada (taking Lazada as an example) Step 5: Return to LingChat page and the bound stores are displayed in connection list Step 6: Click “Setting” to...