As Marketing Manager, I’ve seen firsthand the transformative power of multilingual customer support in boosting e-commerce success. In today’s globalized marketplace, ignoring the linguistic needs of your customers is a significant missed opportunity. Failing to offer support in their native language can lead to lost sales, decreased customer satisfaction, and a damaged brand reputation. That’s […]
Customer service vs. customer support are often used interchangeably, leading to confusion about their distinct roles within a business. While both are crucial for a positive customer experience, understanding the nuances between customer service vs. customer support is essential for businesses aiming to build strong customer relationships and optimize their operations. So, what’s the real […]
In this blog, we will explore an interesting topic for Shopify sellers: the application of AI chatbots in pet ecommerce. Are chatbots suitable for pet stores? From product recommendations to 24/7 support, where can AI chatbots make the biggest impact? As the global pet economy continues to grow, the pet ecommerce market is experiencing rapid […]
WordPress users often seek reliable live chat plugins to enhance visitor interaction and customer support. Here’s a rundown of 20 excellent options that can make a significant difference for your website. 1. ShopMate Features Benefits 2. Tawk.to Features Benefits 3. LiveChat Features Benefits 4. HubSpot Live Chat Features Benefits 5. Olark Features Benefits 6. Drift […]
Hubspot is a well-known platform that offers a range of powerful marketing and customer service tools. Its live chat feature can be a great addition to your website, allowing you to engage with visitors in real-time. And the good news is, you can add it for free! Here’s how you can do it step by […]
In the retail industry nowadays, the competition is getting tougher and tougher. So, many organizations are looking at different forms of artificial intelligence to make themselves stand out. E-commerce companies, in particular, are starting to use technologies like chatbots and augmented reality (AR) interactive technology. These have become quite popular in dealing with customer service […]
SmartSupp is a popular real-time chat and chatbot solution, but there may be times when you need to remove it from your website. This could be due to changing service providers, troubleshooting performance issues, or simply streamlining your tech stack. Many users have reported in the Shopify App Store and
“Hi, my order #12345 hasn’t shipped yet.” “Hello! We’re currently verifying your order status. Please wait patiently.” Reads a bit cold, doesn’t it? In the world of online customer support, where body language and vocal tone are absent, words can often feel distant, even robotic. What if you could inject
Looking to brighten up your messages with a cheerful vibe? Say hello to happy text emojis—also known as kaomojis! Whether you’re chatting with friends, writing social posts, or just want to add a smile to your text, kaomojis like (＾▽＾) bring positive energy and personality that standard emojis sometimes lack.
In a digital marketplace where every visitor counts, the difference between browsing and buying often comes down to timing, personalization, and smart engagement. That’s where ShopMate stands out. Far beyond a traditional AI chatbot, ShopMate is a Shopify-native AI sales assistant powered by a purpose-built sales large language model—trained on
If you’re using ManyChat to automate your Instagram DMs, but now need to disconnect it, whether to fix a technical issue, switch tools, or rethink your automation strategy. This step-by-step guide will walk you through how to disconnect ManyChat from Instagram safely, and important things to keep in mind before
Running a Shopify clothing store in 2025 is both exciting and challenging. You may find yourself frustrated by a lack of website traffic. To stand out, you need innovative strategies, a deep understanding of your audience, and clever use of existing digital tools. In this comprehensive guide, we’ll explore emerging
Major Policy Shift: Amazon Cuts Return Window to 14 Days Across Key EU Markets Amazon has officially updated its return policy across major European marketplaces, including Germany (Amazon.de), Italy (Amazon.it), France, Spain, and the UK. Starting June 23, 2025, multiple product categories are now subject to a 14-day return window,
In today’s fast-paced digital landscape, real-time communication is no longer a luxury—it’s an expectation. Whether you’re running a solo eCommerce shop or scaling a SaaS startup, choosing the right live chat platform can make or break your customer experience. Tidio and Crisp have long dominated the no-code live chat space.
Many businesses, especially startups, often face a dilemma when choosing chatbot software. Should they focus on a functionally specialized solution or opt for a comprehensive customer service platform? The advantage of the former is that it can reduce budget and learning costs, but switching software later on can be cumbersome.
In the fast-paced world of e-commerce, a responsive live chat feature and AI-powered chatbot could mean the difference between success and failure for your Shopify store’s conversion rate. In our customer cases, chatbots have driven a 30-40% increase in conversion rates. After testing and comparing the features of popular platforms,
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