Intelligent Shopping Expert Recommendations

Intelligent Q&A

Leverages advanced LLM to understand explicit and implicit customer needs with 92% accuracy.

Intelligent Recommendations

AI identifies customer intent, suggests optimal products, and boosts sales conversions by 37%

Intelligent Comparison

AI curates product options, compares features, and helps customers make informed decisions

Supported Authorized Channels,Independent E-commerce Websites, E-commerce Platforms, Social Media, Email (Channel Authorization in Progress)

Cross-Lingual Recognition and Response

Customized Robot Responses

Omnichannel Intelligent Response

AI-Powered Support for All Scenarios

Industry Pain Points

Customer service costs exceed 25%

Delayed response across time zones

Multilingual team management challenges

Over 60% of inquiries are repetitive

ShopMate Solution

  • 75% Labor Cost Reduction Automated AI handles inquiries efficiently
  • 24/7 Millisecond Response: Supports global time zones
  • Real-Time Translation: 47 major languages covered
  • 92%+ Accuracy: Self-learning knowledge base ensures precise answers

Multi-Channel
Multi-Store Integration

Facilitates omni-channel store integration and allows for the integration of multiple stores within the same channel
Independent E-commerce Websites, E-commerce Platforms, Social Media, Email (Channel Authorization in Progress)

Shopify

Comprehensive e-commerce solution, quickly build online stores

WooCommerce

WordPress plugin, free to expand, rich themes

Squarespace

Outstanding visual design, user-friendly, great for branding

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WhatsApp

Instant messaging app with end-to-end encryption, widely used for personal and business communication

Instagram

Social e-commerce, visual marketing, product showcase

Email

Support Gmail, Outlook, Yahoo Mail,key for customer relations and service

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Cross-Lingual Recognition
Multi-Turn Conversation Support

The AI supports global languages, automatically translating responses based on the customer's language. It also understands context, enabling seamless multi-turn conversations.

QA Knowledge Base

Quickly addresses consumers’ inquiries by retrieving information on product parameters, attributes, policies, and more

Intelligent Shopping Expert Recommendations

Product Recommendations – Automatically suggests tailored products based on buyer needs

Product Comparisons

Shopmate automatically summarizes the differences between products to assist buyers in making decisions, providing a clear and concise product comparison table.

Why Choose Shopmate?

Intelligent Engine Architecture

Employs a multi-modal AI model (GPT-4 + proprietary product recommendation algorithm)

Handles 10 million+ daily session requests

99.99% system availability guarantee

Industry Experience

Our proprietary recommendation algorithm, built on years of experience in the customer service industry, is specifically optimized for e-commerce pre-sales recommendation scenarios.

Service Advantages

Backed by a global network of professional service teams, we deliver fast, localized support to resolve customer issues efficiently.

Our Blog

Learn more about the latest 3WiN news and industry news