Can’t handle inquiries from customers instantaneously? Inconvenient to switch one platform after another? Inefficient to manage customer service? Here, Lingchat helps you to improve your customer service, manage all platforms on one software and auto-generate summaries, to-do items and quality inspection.
What is Lingchat?
LingChat, an AI-powered customer service platform, enables instant cross-platform integration across Lazada, Shopee, TikTok, and WhatsApp, ensuring real-time message and frictionless platform switching.
What can Lingchat do?
Sorting Messages
It is supportive to sort messages based on store and platform priority to improve reception efficiency.
Reception
Sellers can reply customers’ messages from Lazada, Shopee, TikTok and WhatsApp in Lingchat.
AI Agent
We provide chat summaries, to-do list and quality test to help you reply customers’ inquiries faster and smarter.
AI Summaries
AI Chat Summaries: Lingchat automatically summarizes chat messages for the last two days. It updates summaries on new messages every 10 minutes and display the latest summaries by default.
AI Summaries Feedback: You can like or dislike summary, then we will train it and automatically update it based on your feedbacks.
Support Languages: Lingchat automatically recognizes the language of messages and summarize in corresponding language.
AI To-do List
AI List: Lingchat automatically makes chat messages into lists for the last two days. It updates lists on new messages every 10 minutes and display the latest lists by default.
AI To-do List: Lingchat offers to-do list with specific time and agent name. If you consider the to-do list incorrect or unnecessary, you can choose to delete it and later we will train and update it.
Support Language: Lingchat automatically recognizes the language of messages and make them into to-do lists in corresponding language.
AI Quality Test
Quality Test: Sellers can use Quality Test to detect customers’ and agents’ unusual moods and behavior.
Quality Test Feedback: If you consider Quality Test incorrect, please click “x” to delete it. Later, we will train and upgrade it based on your feedback.
Support Language: Only English available.
Other Functions
General settings — Launch on Startup
Chat List Configuration
Pin Marked Chats to Top
Customizing store or platform sequencing
Shortcut Keys
Navigate to longest-waiting buyer in chat list.
Diagnosis Error
Configuring virtual memory can help mitigate lag.
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