SmartSupp is a popular real-time chat and chatbot solution, but there may be times when you need to remove it from your website. This could be due to changing service providers, troubleshooting performance issues, or simply streamlining your tech stack. Many users have reported in the Shopify App Store and
In a digital marketplace where every visitor counts, the difference between browsing and buying often comes down to timing, personalization, and smart engagement. That’s where ShopMate stands out. Far beyond a traditional AI chatbot, ShopMate is a Shopify-native AI sales assistant powered by a purpose-built sales large language model—trained on
If you’re using ManyChat to automate your Instagram DMs, but now need to disconnect it, whether to fix a technical issue, switch tools, or rethink your automation strategy. This step-by-step guide will walk you through how to disconnect ManyChat from Instagram safely, and important things to keep in mind before
What Are Customer Success Metrics? Customer success metrics are quantifiable indicators revealing how well your Shopify store meets customer needs and expectations. Tracking these data points provides valuable insights into shopper satisfaction, loyalty, and engagement. Why Customer Success Metrics Are So Important? Empirical evidence suggests that when consumers receive exceptional
The Challenges Facing eCommerce & Retail Modern online retailers have to overcome big hurdles: How to Build Your AI Teammate (Step by Step) Step 1: Automate FAQ with AI Let an AI chatbot instantly answer up to 82% of common questions—like product info, pricing, stock, and shipping—so your team can
Why Flexible Chatbot Design Matters for Conversion Your chatbot is often the first human-like touchpoint your visitors encounter. A rigid, generic chatbot can break trust and feel out of place. A well-customized chatbot that matches your visual identity builds credibility and nudges users toward conversion. In 2025, visual and functional
If you run an e-commerce store, learning how to use AI technology to stay competitive is no longer optional. Whether you’re looking to improve website engagement or streamline repetitive customer service tasks, AI offers powerful solutions. ChatGPT can be widely applied in e-commerce scenarios such as customer support, product recommendations,
If you’ve been exploring customer support platforms, chances are you’ve used Tidio. However, the popular choice may not be for everyone. Many e-commerce business owners face similar challenges.： As one business owner shared, “Despite extensive communication with their support team, we ultimately decided to switch to other solutions. We needed
In e-commerce customer service, dealing with irate and impatient customers is a common challenge. They may lose their temper due to waiting more than 3 minutes, product issues, or even reasons completely unrelated to your service. Beyond cultivating a positive mindset and learning conversational techniques, smart tools can make a
Customer complaints are problems that every online e-commerce encounters, but how to respond is crucial. Elaborate chatbot replies have the opportunity to transform a frustrated customer into a loyal customer. In this post, we summarized the 10 most effective chatbot replies. After passing the inspection, 80% of customer service problems
