Start for free

How to Set up Abandoned Cart Recovery Notifications in Whatsapp : A Step-by-Step Guide

In the world of e-commerce, using Whatsapp for abandoned cart recovery notifications can be a powerful way to bring back potential customers. Here’s a step-by-step guide on how to set it up. Step 1: Ensure You Have the Right Tools and Permissions Step 2: Integrate Whatsapp with Your E-commerce Platform Step 3: Customize Your Abandoned Cart Recovery Messages Step 4: Set the Timing and Frequency of Notifications Step 5: Test and Monitor the Performance By following these steps, you can effectively set up abandoned cart recovery notifications in Whatsapp and increase your chances of converting those abandoned carts into actual sales, helping your e-commerce business thrive.

What Role Does Sustainability Play in Modern Retail Logistics?

In today's world, sustainability has become a crucial consideration in various industries, and modern retail logistics is no exception. It plays a significant role in shaping the way retailers operate and interact with the environment. Let's explore the different aspects of how sustainability influences modern retail logistics.

10 Proven Strategies to Drastically Reduce Customer Service Response Time

A slow customer service response time can lead to customer churn. For businesses striving to deliver exceptional customer experiences, reducing customer service response time is not just beneficial—it’s crucial. Fortunately, improving your response time is achievable through strategic implementation of proven methods. This article will delve into 10 proven strategies to drastically reduce customer service response time, enabling you to enhance customer satisfaction. 1. Implement a Help Desk Software One of the most impactful strategies to reduce customer service response time is to implement a robust help desk software. A help desk system acts as a central hub for all customer inquiries, streamlining the support process from ticket creation to resolution. Features like automated ticket routing, prioritization, and tracking ensure that no request falls through the cracks and agents can efficiently manage their workload. According to a report by Zendesk, companies using help desk software often see significant improvements in response times and customer satisfaction scores. Investing in a help desk solution is a foundational step in optimizing your customer service efficiency and directly addressing the issue of slow response times. 2. Leverage Canned Responses for Common Queries Repetitive questions consume valuable agent time and contribute to longer response times. […]

The Expansion of Emerging Platforms: Opportunities and Challenges in 2025

As we advance into 2025, the expansion of emerging platforms is becoming a defining feature of the global digital landscape. This expansion, driven by rapid technological advancements and evolving market dynamics, presents both unprecedented opportunities and significant challenges for businesses, investors, and consumers alike. Understanding the trajectory of emerging platforms and how to navigate the opportunities and challenges in 2025 is crucial for anyone looking to thrive in this evolving environment. This article delves into the key aspects of this expansion, exploring the driving forces, potential benefits, and hurdles that lie ahead. Key Drivers of Emerging Platform Expansion Several factors are converging to fuel the expansion of emerging platforms in 2025. These drivers are creating a fertile ground for innovation and growth, particularly in emerging markets. Digitalization and Increased Internet Penetration The relentless march of digitalization continues to be a primary catalyst. As highlighted by Duke’s Fuqua School of Business, the accelerated digitalization of economies is a key theme shaping the emerging market outlook for 2025. Coupled with rising internet penetration, especially in regions like Southeast Asia, the Middle East, Africa, and Latin America, as noted by Council Post, a massive new user base is coming online. This surge in […]

ShopsSea

ShopsSea is a cross-border e-commerce website building system designed to drive explosive sales for independent stores.It provides a one-stop, no-coding-required platform for Chinese cross-border e-commerce sellers aiming to build their brands overseas and expand through DTC (Direct-to-Consumer) channels.The ShopsSea Sales Engine offers a comprehensive cross-border e-commerce solution covering website building, traffic generation, conversion optimization, and customer retention — all in one platform. Our Mission Make it easier for cross – border players to go global. Chuhai – bang is a cross – border digital marketing technology service provider, with digital products and services such as ShopsSea under its banner. Chuhai – bang provides diversified services for cross – border players including foreign trade enterprises, cross – border sellers, and supply chain manufacturers, such as global e – commerce website building, brand empowerment, marketing to acquire customers, creating explosive products, and integrating industry exchange resources. It aims to help cross – border players double their business. The founders and the team have been deeply engaged in the “cross – border + Internet” industry for more than ten years, enabling Chinese manufacturing traders to expand customer sources and do global business. Our Team International professional talents converge. At Chuhai – bang, elites […]

How Customer Success Revolutionizes Your SaaS Business

In the world of SaaS (Software as a Service), there’s a game-changer that can take your business to new heights – customer success. But what exactly is it and how does it work its magic? Let’s dig deeper to understand how it revolutionizes your SaaS business. I. Defining Customer Success 1. The Concept Customer success is all about making sure your customers achieve their goals and get the most value from your SaaS product. It’s not just about solving problems when they arise but proactively helping customers use the software effectively. For example, if you offer a project management SaaS tool, customer success means guiding customers on how to set up projects, assign tasks, and track progress in a way that boosts their team’s productivity. 2. The Focus It focuses on building long-term relationships with customers. Instead of just looking at a one-time sale, it aims to keep customers happy and engaged over time. This could involve regularly checking in with them to see if they need any additional features or training, and making sure they continue to see the benefits of using your software. II. Putting Customer Success an Emphasis for Your SaaS Business 1. Understanding Customer Needs Start […]

News

Why Shein Prices Are Rising: Tariff Hike Causes Up to 377% Surge

0

Ozon Adjusts Seller Commission Policy: Lower Logistics Fees, Soaring Commissions

0

TikTok Shop Set to Launch in Japan: A New E-Commerce Boom in 2025!

0

U.S. E-commerce Faces Widespread Price Hikes: How New Tariffs Are Reshaping the Market

0

TikTok Shop’s Japan Debut: What It Means for the Future of E-commerce in Asia

0

Amazon Cuts FBA Fees Across Europe — New Opportunities for Sellers

0

AI Chatbot For Website

ShopMate

View All

Unified Management & Insights

LingChat

View All

Streamlining AI Tutor and CS Training

AI Training Hub

View All

Redefining Customer Service

Apex AI

View All

How to Get DHgate Discount Codes? [April 2025 Guide]

Hey everyone, Olivia White here! As a Growth Hacker, I’m always looking for ways to maximize value and stretch budgets, both for businesses and for savvy shoppers like you. If you’re a fan of the vast marketplace that is DHgate, you’ve probably wondered how get dhgate discount code offers to

DHGate Dropshipping: A Customer’s Step-by-Step Guide

DHGate has emerged as one of the most popular dropshipping platforms in U.S.. If you’re looking to start or scale your online business without holding inventory, understanding the process on platforms like DHGate is crucial. This DHGate Dropshipping: A Customer’s Step-by-Step Guide is designed to walk you through exactly how

Ozon Platform Explained: How Russia’s Amazon Works

Hi, I’m Molly Palmer. With my background, I’ve had the opportunity to delve into various e-commerce ecosystems globally. Today, I want to shed light on a significant player often dubbed “the Amazon of Russia” – the Ozon Platform. If you’ve heard the name but wondered exactly what is it and

What is Fruugo? Pros, Cons, and Customer Experiences

Hello, I’m Molly Palmer. You might be wondering, “What is Fruugo?” or more critically, “Is Fruugo legit and safe to use?” Given the mixed information floating around, it’s crucial to have a clear understanding before you click ‘buy’.This article aims to provide an in-depth review of Fruugo’s pros, cons, and

What is AliExpress? Everything You Need to Know Before Shopping

Hello there! I’m Molly Palmer, and in my role, I often delve into the world of e-commerce platforms. One name that frequently pops up, sparking both curiosity and caution, is AliExpress. You’ve likely seen its incredibly low prices and vast product range, leading you to wonder, “What is AliExpress?” and

Why Takealot Is the Better Choice for South African Consumers?

Takealot stands out in the South African e-commerce market due to its excellent customer service, which includes multiple support channels, a simple returns policy, a user-friendly interface, localized service, and fast delivery options. These factors contribute to a positive shopping experience that resonates well with South African consumers. Takealot Remains

Amazon Seeks Seller Feedback on New Tariff Impact

Amazon is actively seeking feedback from sellers regarding the impact of new tariffs on their businesses. This initiative indicates that Amazon is gathering data to help sellers navigate the evolving trade landscape. Amazon Taking Steps to Mitigate the New Tariff Impact Amazon is taking proactive steps to support its sellers

Shopify Japan March Top-selling: Home, Kitchen & Office Items

Recently, Shopify Japan released March 2025 sales movement data for sellers on the company’s platform within Japan. As the new season of life approaches, Japanese consumers’ purchasing behaviors show a clear change in trends, especially in terms of fast-fit, practicality and daily convenience. Trends of Shopify Japan March In March

What is Wildberries? Register Requirements, Benefits & Popular Product Cetogories

Wildberries is the largest online marketplace in Russia, offering a wide range of products, including women’s, men’s, and children’s clothing, footwear, accessories, beauty products, toys, electronics, books, stationery, sports goods, and household items. The platform was founded in 2004 by Tatyana Bakalchuk and has since grown to become one of

Goodbye Temu? Consumers Reject Price Increases

Nearly 30% U.S. consumers will reduce or stop shopping on platforms like Temu if prices rise due to new tariffs. This reaction is driven by concerns over higher costs and the potential loss of Temu’s price advantage, which has been a key factor in attracting shoppers. The removal of the

Show More Posts

Official Events

ShopMate

Add an AI Customer Service Bot to Your Website
Start For Free