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Our Services
We offer innovative AI solutions tailored to your needs
Redefining Customer Service
Apex AI
AI-powered, redefining experience
Launching Soon
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ShopMate
24/7
AI Sidekick
trained over 100M+ scenarios, human-quality interaction, product comparisons, 5-min setup.
LingChat
One-click multi-store management
Humanlike AI automation for seamless interaction Delivering insights, summaries, smart-to-dos, and a pro dashboard for decision-making.
AI Training Hub
AI tutor with performance analytics: Customizable training scenarios simulation
Accelerate skill development, and turn the team into Top Sales
ApexAI customer Service Outsourcing
Global AI customer service：By providing 15-second responses, sellers can cut costs by 50%
With 20 years' experience,60 languages,10 locations, 30+ industries have been served
More intimate service,
waiting for you to "unlock"
1 V 1 Service
7 x 24 Hours Support
Support for localization
The voice of the customer
Shopify
Sarah Johnso
E-commerce Manager
This AI chatbot has been a game changer for my online store! As a busy owner, having a reliable solution that operates 24/7 is invaluable. It efficiently answers customer inquiries, and the integration with our existing knowledge base means instant access to information. This has saved us time and improved overall customer satisfaction!
TikTok
Michael Lee
Digital Marketing Specialist
I can’t recommend this chatbot enough! It seamlessly combines AI capabilities with live chat, allowing customers to get immediate answers without us needing to be online all the time. This tool has significantly enhanced our customer service, making it easy for shoppers to find what they need whenever they want. A must-have for any busy store owner!
WordPress
Emily Chen
Operations Director
Using this AI solution has transformed how we engage with our customers. It’s the perfect tool for business owners requiring around-the-clock assistance. The AI’s ability to leverage our knowledge empowers customers to resolve questions independently, greatly reducing our workload. This innovative tool has increased our efficiency and kept our customers happy!
Ethan Turner
IT Manager
Adopting this AI solution has streamlined our internal communications. The AI’s smart scheduling and task management features have saved us countless hours. It helps our team stay organized and on track, ensuring that projects are completed efficiently. This tool has become indispensable for our daily operations, enhancing collaboration across departments!
Zendesk
Sophia Thompson
Customer Service Lead
This AI tool has completely changed our customer service approach. Its ability to handle inquiries 24/7 means our team can focus on more complex issues while the AI manages routine questions. The seamless integration with our existing systems has made the transition smooth. Our response times have improved dramatically, leading to higher customer satisfaction!
Tiktok
Noah Parker
Marketing Manager
I’ve been using Shopdesk for a bit now, and I think it’s super easy to use, really handy for managing data, spot-on with translations, and the automatic replies are quick and hassle-free.
Shopee
Mia Clark
Sales Executive
Shopdesk is a really powerful and practical customer service communication platform that makes it easy for me to manage multiple clubs and chat with customers through different media channels, helping boost their satisfaction and loyalty.
Our Blog
Learn more about the latest 3WiN news and industry news
Ozon, Russia’s leading e-commerce platform, has made a significant update to its seller fee structure, effective from June 1, 2024. The headline change? While logistics costs have been reduced, sales commissions have risen sharply—posing new challenges for cross-border and domestic sellers alike. Detailed Breakdown of Ozon’s New Seller Fee Policy
Today, we’re diving into a development that’s set to shake up the online retail world: TikTok Shop Set to Launch in Japan: A New E-Commerce Boom in 2025! This move by TikTok as a significant indicator of evolving digital commerce trends. Let’s break down what this means for businesses and
The U.S. e-commerce landscape is undergoing a dramatic shift. Over the past few months, consumers have noticed a sharp rise in product prices across major online platforms like Amazon, Temu, and Shein. This trend is not coincidental—it’s largely driven by recent changes in U.S. tariff policies. In this article, we’ll
TikTok, the global short-video sensation owned by ByteDance, is officially preparing to launch TikTok Shop in Japan by mid-2025. This bold move signifies not just another market expansion, but a transformative event that could reshape the e-commerce landscape in Asia. Following successful launches in Southeast Asia, the United States, and
In early 2025, Amazon officially announced a significant reduction in FBA (Fulfillment by Amazon) multi-category package fees, covering all major European markets. This adjustment not only lowers sellers’ logistics and operating costs but also injects new vitality into the expansion of cross-border e-commerce businesses in Europe.In this article, we will
In the e-commerce industry, an efficient returns management process is a critical factor determining customer satisfaction and business profitability. As a Shopify merchant, optimizing your returns process can not only reduce customer complaints but also significantly increase repeat purchase rates. This comprehensive guide will detail best practices for returns management