Sell more on Shopify
with your AI shopping assistant

Your always-on sales assistant — built for Shopify, selling 24/7

  • 7x24 AI Customer Service
  • Supports Multiple Languages Globally
  • Omnichannel Coverage
  • In-Depth User Analytics
  • Intelligent Shopping Expert Recommendations
  • Product Knowledge Base
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No credit card required

24 / 7 AI Customer Service

Automated, round-the-clock responses in English, French, German, Japanese, Spanish, and more. Seamlessly covers websites, social media, and other channels.

Product Knowledge Base

Integrates product details, auto-enriches descriptions, and suggests usage scenarios. Upload FAQs and manage the knowledge base independently to enhance service quality.

Intelligent Shopping Expert Recommendations

Intelligent Q&A

Leverages advanced LLM to understand explicit and implicit customer needs with 92% accuracy.

Intelligent Recommendations

AI identifies customer intent, suggests optimal products, and boosts sales conversions by 37%

Intelligent Comparison

AI curates product options, compares features, and helps customers make informed decisions

Supported Authorized Channels，Independent E-commerce Websites, E-commerce Platforms, Social Media, Email (Channel Authorization in Progress)

Cross-Lingual Recognition and Response

Customized Robot Responses

Omnichannel Intelligent Response

AI-Powered Support for All Scenarios

Industry Pain Points

Customer service costs exceed 25%

Delayed response across time zones

Multilingual team management challenges

Over 60% of inquiries are repetitive

ShopMate Solution

  • 75% Labor Cost Reduction Automated AI handles inquiries efficiently
  • 24/7 Millisecond Response: Supports global time zones
  • Real-Time Translation: 47 major languages covered
  • 92%+ Accuracy: Self-learning knowledge base ensures precise answers

Multi-Channel
Multi-Store Integration

Facilitates omni-channel store integration and allows for the integration of multiple stores within the same channel
Independent E-commerce Websites, E-commerce Platforms, Social Media, Email (Channel Authorization in Progress)

Shopify

Comprehensive e-commerce solution, quickly build online stores

Go to Authorization

WooCommerce

WordPress plugin, free to expand, rich themes

Go to Authorization

Squarespace

Outstanding visual design, user-friendly, great for branding

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WhatsApp

Instant messaging app with end-to-end encryption, widely used for personal and business communication

Go to Authorization

Instagram

Social e-commerce, visual marketing, product showcase

Go to Authorization

Email

Support Gmail, Outlook, Yahoo Mail,key for customer relations and service

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Cross-Lingual Recognition
Multi-Turn Conversation Support

The AI supports global languages, automatically translating responses based on the customer's language. It also understands context, enabling seamless multi-turn conversations.

QA Knowledge Base

Quickly addresses consumers’ inquiries by retrieving information on product parameters, attributes, policies, and more

Intelligent Shopping Expert Recommendations

Product Recommendations – Automatically suggests tailored products based on buyer needs

Product Comparisons

Shopmate automatically summarizes the differences between products to assist buyers in making decisions, providing a clear and concise product comparison table.

Why Choose Shopmate?

Intelligent Engine Architecture

Employs a multi-modal AI model (GPT-4 + proprietary product recommendation algorithm)

Handles 10 million+ daily session requests

99.99% system availability guarantee

Industry Experience

Our proprietary recommendation algorithm, built on years of experience in the customer service industry, is specifically optimized for e-commerce pre-sales recommendation scenarios.

Service Advantages

Backed by a global network of professional service teams, we deliver fast, localized support to resolve customer issues efficiently.

User Testimonial

James

COO of a Southeast Asian Home Furnishing Brand

“The AI shopping assistant has been a game-changer for us, solving the challenge of providing customer service in less common languages! Conversion rates for German and French inquiries have surged by 40%, while labor costs have been slashed by 60%. Now, our team can focus on refining our products instead of burning the midnight oil responding to messages.”

User Case

Business

Independent e-commerce seller of affordable luxury women's fashion

Problem 

Vera Boutique, targeting the European and American markets, faced significant order losses due to time zone differences and multilingual support issues. Spanish-speaking customer inquiries experienced response delays of over 6 hours, nighttime staffing costs were high, and the conversion rate for inquiries in less common languages was only 18%.

Solution

After integrating the Shopmate AI Shopping Assistant, the system offered real-time translation support for English, Spanish, French, and Italian. Nighttime inquiries were automatically handled by the AI, handling common questions such as size recommendations and return/exchange policies.

Results

The multilingual inquiry conversion rate increased to 58%, and nighttime orders rose from 12% to 34% of total sales.

Customer service team labor costs decreased by 30%, and user satisfaction scores reached 4.8/5.

Founder’s Feedback: “AI is not just customer service; it’s our ’24/7 global sales consultant’!”