1.Product Overview #
ShopMate provides storefront owners with 24/7 AI-powered pre-sales shopping assistance.
2.Key Features #
| Consistency | |
| Visual Consistency | Customizable settings for appearance, avatar, name, description, entry point, and pop-up effects for better visual alignment with the storefront. |
| Welcome Messages | Welcome messages can be customized to match with storefronts’ tone and personality, helping create a consistent brand impression. |
| Bot Availability Hours | Storefront owners can choose specific time slots or time ranges for the bot to be active, enabling flexible operation during business hours or based on customer service needs. |
| Pre-Chat Lead Collection | Before the conversation begins, the bot can prompt users to leave their contact information (such as phone number, email, WhatsApp, or name). This ensures structured data collection to support lead nurturing and customer management. Storefront managers can also manually label customers for easier management. |
| AI ChatBot Pre-Sales Assistance | |
| Product Recommendations | No manual setup needed. ShopMate can intelligently recommend the top 3 products based on user needs. It automatically learns product descriptions, highlights selling points, and presents clear, concise information from the knowledge base—making it easier for customers to understand and accept the recommendations. |
| Product Comparison | Designed for hesitant customers, ShopMate can instantly generates comparison tables without pre-configuration, highlighting differences to assist with self-guided decision-making. |
| In-Depth Product Analysis | Provides detailed answers about product features, pricing, and customer concerns—reducing doubts, increasing confidence, and helping sales teams improve close rates and efficiency. |
| Discounts and Promotions | When a customer asks for a discount, ShopMate can fetch and display available discounts and coupon codes from the Shopify backend in real time to help drive conversions. |
| AI ChatBot After-Sales Support | |
| Order Tracking | Integrates with ShopMate to automatically sync with your store’s order system. Customers simply enter their email or order ID to get the latest order and shipping status. |
| AI ChatBot General Use Cases (Policies, FAQs) | |
| General Inquiries | To better respond to common customer questions (e.g., shipping times, delivery policies, returns, exchanges, and promotions), ShopMate backend provides a Q&A knowledge base and configuration tools to easily manage your FAQ content. |
| Human-AI Collaboration (Auto Transfer to Human Agent) | |
| Handoff Mechanism | To ensure service quality and customer satisfaction, ShopMate can intelligently detect conversation risks or situations where customers need human assistance, then automatically provide contact options (e.g., email, WhatsApp) to facilitate smooth handoff. Supports four handoff strategies: >Out-of-scope query detection >Negative emotion detection >User downvote-triggered handoff >Manual Support Request Storefront managers can define custom handoff rules as needed. |
| AI Knowledge Base & Training | |
| Product Knowledge Base | Real-time synchronization with mainstream independent platforms such as Shopify, WooCommerce, and SquareSpace to automate updates and maintenance of core product data (e.g., pricing, inventory, specifications). |
| Trained Product Volume | Automatically syncs with Shopify product data and performs AI training to ensure accurate product responses. |
| Custom Enterprise Knowledge Base | Storefront owners can create their own knowledge base to meet personalized and specialized knowledge management requirements. |
| Image-Based Responses | Supports inserting images in responses to visually explain return processes, review methods, or embed promotional QR codes—encouraging user participation and improving interaction quality. |
| Data Operations & Management | |
| Analytics Dashboard | Provides comprehensive, enterprise-level analytics including bot performance, knowledge base efficiency, conversation trends, user behavior, and operational insights. The dashboard includes four major modules (core metrics, query stats, performance data, and operational metrics) to help identify issues and optimize strategies. |
| Chat History Logging | Logs all interactions, allowing deep analysis of customer needs and pain points. Helps refine short-term tactics and long-term strategies based on solid data to guide business decisions. |
| Dissatisfaction Feedback Handling | If storefront managers identify an unsatisfactory AI response in the backend, they can downvote the specific reply. This feedback is sent to the development team, helping improve the AI’s response quality through targeted model training. |
| Multilingual Capabilities | |
| Multilingual Support | Seamlessly integrated with 40+ languages, enabling native-level interaction to break language barriers. Helps businesses expand across regions, enhance global brand recognition, and attract customers from diverse cultural backgrounds. |
| Automatic Browser Language Detection | When ShopMate detects that the customer’s browser language is set to English (or other supported languages), the AI will instantly switch to that language, ensuring a smooth, barrier-free experience. This helps increase user satisfaction and conversion rates. |
| Real-Time Language Switching | During conversations, users can freely switch languages at any time. The AI will intelligently sense and respond in real time, supporting seamless multilingual transitions and greatly enhancing the flexibility and user-friendliness of the experience. |
3.Supported Platforms #
ShopMate supports seamless data synchronization and training for pre-sales assistance on platforms such as Shopify, WooCommerce, SquareSpace, and custom-built e-commerce websites.
- If you are using a custom-built website, please contact our team for integration consultation: https://www.3win.ai/contact
- If you’re looking to deploy AI ChatBot on Shopee, Lazada, or TikTok, please refer to: https://www.3win.ai/lingchat
4.ShopMate Advantages #
Technical Advantages #
- Built on the advanced ChatGPT-4o model for high-quality interaction.
- Supports centralized management of multiple stores across multiple platforms, simplifying multi-store operations.
E-commerce Expertise #
- Backed by 10 years of e-commerce customer service experience, ensuring AI training closely aligns with real business scenarios.
- Comes with a rich built-in product knowledge base, delivering professional recommendations and answers.
Globalization & Service #
- Multilingual AI support to engage customers worldwide.
- Professional localized service teams across domestic and international markets for tailored support.