1.How to ensure storefront data security #
1.1 Approved by Shopify’s official review, compliant and reliable #
ShopMate has passed Shopify’s rigorous official review process, which spanned 6 months. We fully standardized data usage, access control, and privacy protection according to platform requirements, ultimately achieving App Store listing. This certifies that our product fully complies with Shopify’s standards in:
- Data acquisition
- Privacy policies
- Security mechanisms
- Functional implementation
Additionally, we NEVER download or store data in local databases. For example, during product recommendations, we fetch required information from Shopify in real-time for immediate use—no data retention occurs.
1.2 Least-Privilege Access & Transparent Data Usage #
Every data permission we request serves only essential functions of the AI Shopping Assistant Bot, strictly limited to:
- Product Information: Answers customer queries, generates recommendations and comparisons.
- Order Data:Only basic fields like order numbers for status checks—NO sensitive data (prices/addresses) accessed.
- Discount Details: Identifies active discount codes and discount policies for customer redemption/display.
In summary:
- 🚫 No saving, processing, or sharing of data
- 🔁 Real-time data retrieval for immediate transactional use
- 🔒 Shopify inherently restricts non-essential data access
1.3 Optional Data Privacy Agreement #
For enhanced protection, we offer a formal data processing agreement to contractually define obligations and safeguard your legal rights.
1.4 Full Control in Your Hands #
- Revoke anytime: Cancel ShopMate’s access via Shopify Admin → All data deleted per Shopify policy
- Complete data erasure: Deactivate the product → We permanently erase all your data records
2.Which E-commerce Platforms Support ShopMate? #
ShopMate auto-syncs data and trains on: ✅ Shopify ✅ WooCommerce ✅ SquareSpace ✅ Self-built Platforms (For custom platforms, contact our team: https://www.3win.ai/contact)
🔍 For Shopee/Lazada/TikTok stores, use our dedicated solution: → https://www.3win.ai/lingchat
3.How long does it take to setup? Any instructions? #
It takes only 5 minutes to create a bot! Instructions can be found in the help-center.
4.Contact Us #
Contact us through the following channels if there is any problem while using ShopMate.
Email: product-rd@3win.ai
WhatsApp: +66 955018417
WhatsApp Group Invite:
