ShopMate
Chat Plugin Installation Steps
Last Updated: June 12, 2025Congratulations on completing the Chatbot test! Now, you just need to follow a few more steps to install the chat plugin on your website. First, select the platform you’re using, then follow the corresponding steps to proceed! Squarespace Click “Copy Code” for easy pasting [Log in to Squarespace] and click on [WEBSITE] Click [Pages] under...
ShopMate Introduction
Last Updated: June 26, 20251.Product Overview ShopMate provides storefront owners with 24/7 AI-powered pre-sales shopping assistance. 2.Key Features Consistency Visual Consistency Customizable settings for appearance, avatar, name, description, entry point, and pop-up effects for better visual alignment with the storefront. Welcome Messages Welcome messages can be customized to match with storefronts’ tone and personality, helping create a consistent brand...
Quick Start
Last Updated: June 27, 20251.Registration and Login 2.Create Your First Shopping Assistant Bot 2.1 Shopify 2.2 Square Space 3.Alignment with Store Style & Branding 3.1 Import Q&A Knowledge 3.2 Visual Consistency 3.3 Welcome Message For example: Hi~ I’m Sally, your sweet little shopping buddy! 🛍️✨ Just talk to me about anything, anytime! 💖 With this setup, when a customer...
AI Chatbot Capabilities and Q&A Configuration
Last Updated: June 27, 2025From the moment a customer enters your store, ShopMate provides intelligent assistance throughout the entire journey. Whether it’s grabbing attention with pop-up recommendations, offering product suggestions, comparisons, detailed answers, or available discounts—everything is automatically and timely delivered by the bot. This means you don’t need to manually configure each step. ShopMate helps customers understand products,...
Testing and Optimizing Bot Responses
Last Updated: June 27, 20251.Pre-Deployment Testing After completing the bot configuration, storefront owners must conduct a comprehensive test of all core features through the Bot Test interface to ensure it performs as expected before installing it on the storefront. This process does not affect store data. 1.1 Pre-Sales Assistance 1.2 Order Tracking 1.3 FAQ Handling 1.4 Human-AI Collaboration 1.5...
Deploy ShopMate
Last Updated: June 27, 2025Before proceeding with this step, please ensure that you have completed creating the bot (see II. Quick Start). The following will demonstrate how to enable the created bot on your website. 1.Shopify 2.SquareSpace 3.Woocommerce
Data Operation and Management
Last Updated: June 27, 20251.Data Dashboard The data dashboard consists of four major modules: Through the data dashboard, you can intuitively grasp the store’s consultation performance and AI service effects, promptly identify potential issues, and adjust operation strategies. 2.Chat History
FAQs and Support
Last Updated: June 27, 20251.How to ensure storefront data security 1.1 Approved by Shopify’s official review, compliant and reliable ShopMate has passed Shopify’s rigorous official review process, which spanned 6 months. We fully standardized data usage, access control, and privacy protection according to platform requirements, ultimately achieving App Store listing. This certifies that our product fully complies with Shopify’s...