Voice of Customer (VOC) analysis has become the cornerstone of customer-centric business strategies, with 89% of companies now competing primarily on customer experience according to Gartner. This comprehensive guide will explain exactly what VOC analysis entails and demonstrate proven methodologies for extracting actionable insights from customer feedback data. What is VOC Analysis? VOC analysis is the […]
Looking to choose between Chatty and Tidio for your website’s customer engagement? Stop guessing and start comparing. We’ve gathered real user feedback and performance insights to help you make a confident decision. Tidio Reviews: Easy to Use, Feature-Rich for SMBs Tidio is often praised by small and mid-sized businesses (SMBs) for its intuitive interface and […]
In the world of international e-commerce and global trade, cross-border returns have become an important aspect that businesses need to pay close attention to. While it brings certain difficulties, there are also many good opportunities that can be explored. And by using the right strategies, companies can handle cross-border returns more effectively. Let’s take a […]
Customer complaints are problems that every online e-commerce encounters, but how to respond is crucial. Elaborate chatbot replies have the opportunity to transform a frustrated customer into a loyal customer. In this post, we summarized the 10 most effective chatbot replies. After passing the inspection, 80% of customer service problems are effectively solved. Remember to […]
As Marketing Manager, I’ve seen firsthand the transformative power of multilingual customer support in boosting e-commerce success. In today’s globalized marketplace, ignoring the linguistic needs of your customers is a significant missed opportunity. Failing to offer support in their native language can lead to lost sales, decreased customer satisfaction, and a damaged brand reputation. That’s […]
TikTok has just rolled out an exciting new feature: TikTok AI Alive, an AI-powered image-to-video tool that transforms your static photos into dynamic, attention-grabbing videos. Whether you’re a content creator, influencer, or just someone who loves to share creative content, this new tool is designed to help you engage your
For years, marketing strategies have long emphasised building awareness at the top of the funnel and driving conversions at the bottom. The consideration phase — where users compare options and form brand preferences — has often been overlooked. Yet this consideration stage plays a crucial role in shaping consumer decisions
Hello everyone, Vivian Dawson here. As an avid researcher of eCommerce tools, I’ve always been closely following the latest trends in online selling, especially how AI is transforming the way small and medium-sized businesses operate. Still unsure how AI chatbots are used in TikTok Shop? No worries. In this blog,
1. Introduction: Why Use a Chatbot on TikTok? TikTok’s explosive growth has made it a critical channel for brands to engage Gen Z and millennial audiences. However, managing customer inquiries across comments, DMs, and live streams can overwhelm teams. Chatbots solve this by automating 80% of repetitive tasks like answering
As artificial intelligence continues to integrate into e-commerce operations, Amazon has officially launched an AI-powered tool called “Enhance My Listing.” This tool is designed to help sellers easily create and optimize their product detail pages. This article provides a comprehensive guide for beginners on how to use this AI tool
Hi everyone, I’m Vivian Dawson. Today, I’m excited to share a product comparison that could make a real difference for your business. With the rise of AI, more and more smart support tools are gaining attention. In this post, we’ll take a closer look at Tidio and LiveChat — comparing
TikTok isn’t just for viral dances and trending challenges anymore—it’s now one of the fastest-growing e-commerce platforms in the world. With TikTok Shop, you can showcase and sell products directly through short videos, live streams, and a dedicated storefront. If you’re a first-time seller, this guide will walk you through
Amazon Advertising rolled out a new audience targeting feature in their Sponsored Display product. The new feature is “Amazon audience”. It is another audience type on top of the existing Views remarketing option available. now it is rolling out to Amazon seller/brand owners on a self-serve basis. What Is
For cross-border e-commerce sellers, rising tariffs and complex customs processes can increase costs and slow down deliveries. One effective solution many sellers overlook is the U.S. bonded warehouse. This guide explains what bonded warehouses are, why they matter, and how sellers can use them step by step. What Is a
Hello everyone, I’m Olivia Garcia, your Customer Support Lead. Today, I want to delve into a topic that’s been on many minds: Operation Sindoor and what is the impact on e-commerce. Recent geopolitical events, such as Operation Sindoor – India’s targeted military strikes against terror infrastructure – naturally raise questions
