With Google’s 2024 Core Update impacting 12.3% of search results according to Semrush research, website owners must adapt to maintain organic visibility. As search algorithms evolve to prioritize user experience and expertise, these six technical and content-focused optimizations will help you increase traffic while complying with Google’s E-E-A-T guidelines. 1. Master Featured Snippet Optimization Why Position Zero […]
When choosing a live chat software, understanding the pricing and plan details is crucial. Different softwares offer various packages with distinct features and costs. Here, we’ll explore the pricing of some of the leading live chat softwares and weigh their pros and cons to help you make an informed decision. I. LiveChat II. Zendesk III. […]
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The advancement of AI technology has led to the widespread use of AI customer service chatbots across sectors such as e-commerce, education, and banking. In e-commerce, businesses integrate these chatbots with human customer service to cut costs and boost efficiency. Despite these advantages, the robots sometimes fail to accurately understand queries or provide irrelevant responses, […]
In the digital realm of customer service, online live chat has emerged as a crucial communication channel. Shopmate, an exemplary platform incorporating live chat functionality, offers valuable insights into the various factors that drive its usage. Understanding these variables is essential for businesses to optimize their live chat strategies and enhance overall customer experience. I. […]
Natural Language Processing (NLP) is revolutionizing the way businesses handle customer support and automate their operations. Let’s explore how it’s making a significant impact. I. Transforming Customer Support II. Automating Operations III. Case Study: 3 win’s Application of NLP in Customer Service and Automation 1. Customer Service Improvement 2. Automation in Operations IV. Challenges and […]
