How to Use Voice of the Customer (VoC) is a systematic approach to capturing customer expectations, preferences, and pain points through direct and indirect feedback. According to Gartner, organizations with mature VoC programs achieve 10% higher customer satisfaction scores and 1.5x faster revenue growth compared to peers. How to Use Voice of the Customer (VoC) […]
Hello, I’m Molly Palmer. You might be wondering, “What is Fruugo?” or more critically, “Is Fruugo legit and safe to use?” Given the mixed information floating around, it’s crucial to have a clear understanding before you click ‘buy’.This article aims to provide an in-depth review of Fruugo’s pros, cons, and customer experiences. We’ll delve into […]
In the digital age, building strong customer relationships is essential for business success. Intercom Live Chat emerges as a powerful tool that enables companies to connect with their customers in a more effective and personalized way. Let’s explore how it helps in forging better customer relationships. I. Chat with Your Customers the Way They Want […]
Brazil e-commerce Easter market is experiencing significant growth, with over 114.7 million e-commerce users in 2024, spending a total of around 40.01 billion USD, resulting in a per capita spending of around 349 USD. During the 2025 Easter period, it is estimated that over 70% of Brazilian consumers will shop online. This is supported by […]
TikTok may launch its e-commerce business “TikTok Shop” in Japan as early as the end of June 2025, focusing on live-stream shopping. Users can directly purchase products while watching live broadcasts. Whether you’re an individual or a business, this is a great opportunity to compete for market share before competition intensifies. This TikTok Shop beginner […]
Data-Driven E-Commerce Growth: The Critical Role of the User Conversion Funnel The user conversion funnel serves as one of the essential tools in e-commerce operations. It meticulously tracks user retention across various stages by breaking down user behavior into phases such as ad clicks, page views, and product purchases. By analyzing conversion rates at each […]
