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The rapid expansion of cross-border e-commerce has revolutionized the global trading landscape. As consumers gain access to a vast array of products from around the world, understanding the determinants of their purchase intention becomes crucial for businesses operating in this domain. This article aims to dissect the various elements that significantly influence consumers’ decisions to […]
The shopping landscape has witnessed a significant transformation in recent years with the rise of e-commerce while traditional retail still holds its ground. The question of which will dominate the future of shopping is a hot topic. Let’s explore the strengths and weaknesses of both retail and e-commerce to gain a better understanding. I. Retail: […]
Strengths and Capabilities Given these capabilities, it’s evident that AI technology is ideally suited for the intelligent customer service sector. With its strengths in automation, complex problem-solving, and personalized assistance, AI-powered customer support can effectively address user inquiries and provide solutions. These systems are accessible around the clock, without limitations of time or location, ensuring […]
Customer service vs. customer support are often used interchangeably, leading to confusion about their distinct roles within a business. While both are crucial for a positive customer experience, understanding the nuances between customer service vs. customer support is essential for businesses aiming to build strong customer relationships and optimize their operations. So, what’s the real […]
As Marketing Manager, I’m constantly looking for ways to enhance the customer experience and streamline operations. For businesses leveraging TikTok Shop, providing exceptional customer service is paramount to success. The fast-paced, visually driven nature of the platform demands a smart, responsive, and efficient support strategy. This means moving beyond simple
As an EC (E-commerce Consultant) at ShopMate, I’ve helped countless Shopify store owners boost their sales and revenue. My experience spans various aspects of e-commerce, from optimizing website design and enhancing user experience to crafting effective marketing strategies and leveraging cutting-edge technologies. Based on this extensive experience and the latest
