In the world of e-commerce, using Whatsapp for abandoned cart recovery notifications can be a powerful way to bring back potential customers. Here’s a step-by-step guide on how to set it up. Step 1: Ensure You Have the Right Tools and Permissions Step 2: Integrate Whatsapp with Your E-commerce Platform Step 3: Customize Your Abandoned […]
Chatbot Quality Assurance (QA) is the quality of Email Automatic monitoring of seller’s demands and response accuracy Automatical detection of response scripts and customer satisfaction. Why 43% of Enterprises Fail at Chatbot Deployment Forrester Research reveals that poor QA practices lead to: Issue Impact Misunderstood user requests 32% increase in escalations Contextual breakdowns 41% user […]
With Google’s 2024 Core Update impacting 12.3% of search results according to Semrush research, website owners must adapt to maintain organic visibility. As search algorithms evolve to prioritize user experience and expertise, these six technical and content-focused optimizations will help you increase traffic while complying with Google’s E-E-A-T guidelines. 1. Master Featured Snippet Optimization Why Position Zero […]
Hello, I’m Elizabeth Brown, a Supply Chain Specialist. While my day-to-day involves optimizing logistics, I’ve learned that understanding the digital landscape, especially search engine optimization (SEO), is crucial for any business’s success, particularly in ecommerce. The digital shelf is becoming increasingly competitive, and staying visible requires leveraging the latest technology. That’s where Artificial Intelligence (AI) […]
Hi, I’m James Walker, a PPC Campaign Manager. While my day-to-day involves optimizing ad spend, I’ve spent considerable time analyzing e-commerce platforms and understanding the pathways to market entry. One platform that consistently comes up, especially for tapping into the vast Chinese consumer base, is Taobao. If you’re wondering how to store – or more […]
What Is Customer Satisfaction Score (CSAT)? Customer Satisfaction Score (CSAT) measures how satisfied customers are with your products, services, or specific interactions. According to Zendesk’s 2023 CX Trends Report, 81% of customers consider quick resolution as the most important element of good service – a key factor influencing CSAT scores. How to Calculate CSAT: The […]
Customer service automation is transforming how businesses interact with their customers. By leveraging technology, companies can provide faster, more efficient, and personalized support. This guide will explore what it is, its benefits, and how to implement it effectively. 1. Understanding Customer Service Automation 1.1 Definition Customer service automation refers to
In today’s highly competitive e – commerce landscape, standing out from the crowd is crucial for businesses aiming to boost sales. One of the most effective strategies is offering personalized product recommendations. These tailored suggestions can significantly enhance the customer experience, leading to increased conversions and higher revenues. Here’s a
As a Marketing Manager, I’ve seen firsthand how the marketing landscape has evolved over the years. One of the most significant shifts has been the rise of omni-channel marketing. In today’s digital-first world, customers interact with brands across multiple platforms—be it social media, email, websites, or physical stores. The challenge
As a Marketing Manager with extensive experience in leveraging technology to enhance customer experiences, I’ve seen firsthand how AI-powered chatbots can revolutionize customer service. In this comprehensive guide, I’ll walk you through the best practices, strategies, and tips for optimizing customer service using Shopee chatbot. Whether you’re a seller or
As the Marketing Manager at Lazada, I’ve had the privilege of witnessing firsthand the evolution of e-commerce in Southeast Asia. Lazada, as one of the region’s leading platforms, has consistently pushed the boundaries of innovation and customer engagement. In this article, I’ll delve into the strategies that have driven Lazada
As a Marketing Manager, I’ve seen firsthand how TikTok has transformed the digital marketing landscape. As we approach 2025, leveraging TikTok marketing automation tools has become essential for businesses looking to stay ahead of the curve. With over 1.1 billion active users and engagement rates that surpass other platforms, TikTok
In the cut – throat business environment of 2025, it’s necessary to improve customer satisfaction isn’t just a goal. It’s the cornerstone of sustainable success. Here are 30 tried – and – true strategies to help you improve customer satisfaction. I. In – depth Customer Understanding A. Comprehensive Market Research
As a Marketing Manager, I’ve seen firsthand how effective ticket can transform customer support operations and drive business success. In today’s fast-paced digital landscape, managing customer inquiries, technical issues, and service requests efficiently is no longer optional—it’s a necessity. In this article, I’ll break down what ticket is, explore its
As Marketing Manager, I’m constantly seeking innovative ways to build stronger customer relationships and drive business growth. In today’s rapidly evolving market, a reactive approach to customer engagement simply isn’t enough. Proactive engagement is key to fostering loyalty, increasing sales, and securing a competitive edge in 2025. Here are seven
As Marketing Manager, I’m constantly looking for ways to improve customer experience and streamline our processes. One area that’s seen significant advancements is AI-powered customer service, specifically the use of AI-powered FAQ bot. The challenge, however, has always been the technical expertise required to build and train these bots. Fortunately,
