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LianLian Global

LianLian Global is the core cross-border payment brand under LianLian Digital.Its services are provided by LianLian Pay, a licensed payment institution in China, making it a leading enterprise in the field of payment finance and services for China’s cross-border trade. With strong capabilities in compliance, security, and technological innovation, LianLian Global has built a seamless global payment network and a comprehensive trade service network that supports enterprises throughout their entire lifecycle. Customer First Creating value for customers is the focus of our work. We always prioritize customers and continuously create value for them. This is not only the starting point of LianLian’s strategy, but also the origin of LianLian’s business ecosystem, and more importantly, the focus of work for all LianLian employees. Open – minded Innovation Embrace the future of innovation and change with an empty – cup mindset. We are sincere and inclusive, empathize with others, pursue win – win cooperation, and share resources. Moreover, we adopt an open – minded attitude to accept and embrace changes, and welcome the future of innovation and transformation with an empty – cup mindset. Simplicity and Perfection Provide customers with satisfactory products and services. We adhere to the principles of simplicity in […]

AI Chatbots: Elevating On-Demand Employee Training

In today’s fast-paced business world, employee training is crucial for the growth and success of any company. With the advent of AI chatbots, on-demand employee training has reached a new level. These intelligent chatbots are bringing many benefits and transforming the way employees learn and develop their skills. Let’s take a closer look at how they are elevating on-demand employee training. I. Instant Access to Information 1. Always Available AI chatbots are available around the clock. Whether an employee is working early in the morning or late at night, they can access the chatbot whenever they have a question about training materials or need clarification on a concept. For example, if an employee is studying a new software skill after regular office hours and gets stuck, they can simply ask the chatbot for help right away. 2. Quick Responses They provide quick answers. Instead of having to search through lengthy manuals or wait for a trainer to respond, employees get instant replies from the chatbot. Say an employee wants to know the specific steps of a process in a safety training module. The chatbot can list those steps in seconds, saving valuable time. II. Personalized Learning Experience 1. Tailoring to […]

15 Proven Strategies to Increase Your E-Commerce Sales

In the fast - paced world of e - commerce, standing out and driving sales is no easy feat. With competition growing fiercer by the day, businesses need tried - and - true strategies to boost their revenue. Here are 15 expert - backed strategies that can help you increase your e - commerce sales significantly.

How to Improve Chatbot Accuracy: Issues and Solutions?

The advancement of AI technology has led to the widespread use of AI customer service chatbots across sectors such as e-commerce, education, and banking. In e-commerce, businesses integrate these chatbots with human customer service to cut costs and boost efficiency. Despite these advantages, the robots sometimes fail to accurately understand queries or provide irrelevant responses, raising questions about these shortcomings. This overview explores the underlying principles of AI customer service chatbots and the causes of their occasional failures in understanding inquiries.‍ Working Principles of AI Customer Service Chatbots The operation of AI chatbots can be outlined as follows: Data Input, Data Processing, Data Output, and Feedback Learning. 1. Data Input: – Users interact with the robots via text, images, or voice to express their questions or needs. 2. Data Processing: – Natural Language Processing (NLP): Robots use NLP techniques, including tokenization and syntactic parsing, to interpret user input and discern intent. – Knowledge Base and Dialogue Management: Robots utilize a pre-existing knowledge base and a dialogue management system to generate responses based on user intent. 3. Data Output: – Robots create replies and communicate them back to users in text, speech, or image form, guided by the user’s intent. 4. […]

Shopee Chatbot: Your Secret Weapon for E-Commerce Success

In the highly competitive world of e - commerce, finding an edge can make all the difference. The Shopee chatbot has emerged as a powerful tool that can significantly contribute to achieving e - commerce success. Let's explore how this chatbot can be your secret weapon.

What is VOC Analysis? A Step-by-Step Guide to Analyzing Customer Data in 2025

Voice of Customer (VOC) analysis has become the cornerstone of customer-centric business strategies, with 89% of companies now competing primarily on customer experience according to Gartner. This comprehensive guide will explain exactly what VOC analysis entails and demonstrate proven methodologies for extracting actionable insights from customer feedback data. What is VOC Analysis? VOC analysis is the systematic process of collecting, interpreting, and acting on customer feedback across multiple touchpoints. Unlike basic customer satisfaction surveys, modern VOC programs leverage: Leading organizations like Qualtrics and Forrester Research emphasize that effective VOC analysis must connect customer insights to operational improvements. Key Components of VOC Analysis How to Analyze VOC Data: A 4-Stage Preparation 1. Define Your Objectives Start with focused questions like:“What specific pain points do customers experience in our checkout process?”Harvard Business Review recommends aligning VOC initiatives with specific business outcomes like reducing churn or increasing upsell rates. 2. Collect Multichannel Feedback Best-in-class companies aggregate data from: Source Data Type Analysis Method Surveys (NPS/CSAT) Structured responses Statistical analysis Social Media Unstructured text Sentiment analysis Call Center Voice transcripts Conversation analytics 3. Analyze Using Advanced Tools Modern platforms like Medallia and Lumoa combine: Case Study: Hartsfield-Jackson Atlanta International Airport improved service quality by 23% through systematic analysis of 50,000+ social […]

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How to Use Shopify Reports & Analytics: Beginner’s Guide

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Why Migrate from WooCommerce to Shopify? 

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TikTok Ads: Who Should Use Them? Costs, Benefits & Brands

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How to Create Engaging TikTok Ads: Proven Best Practices for Maximum Impact

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