Hi everyone, this is Vivian Dawson. As we know, the emergence of Live chatbots has had a profound impact on customer service in e-commerce. These tools can provide comprehensive support to customers, even in the absence of human agents! In the past, customer service teams often struggled with delayed responses,
When it comes to live chat tools for e-commerce, visual branding is just as important as functionality. A well-customized chat widget not only looks professional but also helps improve customer trust and engagement. In this article, we’ll compare how Tidio and Gorgias—two popular AI chatbot platforms—let you customize the appearance
TikTok may launch its e-commerce business “TikTok Shop” in Japan as early as the end of June 2025, focusing on live-stream shopping. Users can directly purchase products while watching live broadcasts. Whether you’re an individual or a business, this is a great opportunity to compete for market share before competition
Every year, millions of shoppers look forward to Amazon Prime Day. Are you ready for this year’s super shopping? In this article, we’ll provide you with a comprehensive guide to Amazon Prime Day, including: Keep reading! Ⅰ. What is Amazon Prime Day? 1. The Origin of Prime Day Amazon Prime
👀Labubu is a mischievous little forest creature created by artist Kasing Lung, made famous through the Pop Mart blind box craze. With wild hair, wide eyes, and a cheeky smile, Labubu has quickly become a cult favorite among collectors. Whether displayed on your shelf or styled up for photo shoots,
If you run an e-commerce store, learning how to use AI technology to stay competitive is no longer optional. Whether you’re looking to improve website engagement or streamline repetitive customer service tasks, AI offers powerful solutions. ChatGPT can be widely applied in e-commerce scenarios such as customer support, product recommendations,
If you’ve been exploring customer support platforms, chances are you’ve used Tidio. However, the popular choice may not be for everyone. Many e-commerce business owners face similar challenges.： As one business owner shared, “Despite extensive communication with their support team, we ultimately decided to switch to other solutions. We needed
In e-commerce customer service, dealing with irate and impatient customers is a common challenge. They may lose their temper due to waiting more than 3 minutes, product issues, or even reasons completely unrelated to your service. Beyond cultivating a positive mindset and learning conversational techniques, smart tools can make a
Customer complaints are problems that every online e-commerce encounters, but how to respond is crucial. Elaborate chatbot replies have the opportunity to transform a frustrated customer into a loyal customer. In this post, we summarized the 10 most effective chatbot replies. After passing the inspection, 80% of customer service problems
With the rise of AI writing tools, Claude and ChatGPT have become two of the most talked-about options on the market. For e-commerce website owners, high-quality SEO content is not only key to improving search engine rankings but also an essential bridge for connecting with customers. As a content creator
