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3WIN.AI
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Our Services
We offer innovative AI solutions tailored to your needs
Redefining Customer Service
Apex AI
AI-powered, redefining experience
Launching Soon
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ShopMate
24/7
AI Sidekick
trained over 100M+ scenarios, human-quality interaction, product comparisons, 5-min setup.
LingChat
One-click multi-store management
Humanlike AI automation for seamless interaction Delivering insights, summaries, smart-to-dos, and a pro dashboard for decision-making.
AI Training Hub
AI tutor with performance analytics: Customizable training scenarios simulation
Accelerate skill development, and turn the team into Top Sales
ApexAI customer Service Outsourcing
Global AI customer service：By providing 15-second responses, sellers can cut costs by 50%
With 20 years' experience,60 languages,10 locations, 30+ industries have been served
More intimate service,
waiting for you to "unlock"
1 V 1 Service
7 x 24 Hours Support
Support for localization
The voice of the customer
Shopify
Sarah Johnso
E-commerce Manager
This AI chatbot has been a game changer for my online store! As a busy owner, having a reliable solution that operates 24/7 is invaluable. It efficiently answers customer inquiries, and the integration with our existing knowledge base means instant access to information. This has saved us time and improved overall customer satisfaction!
TikTok
Michael Lee
Digital Marketing Specialist
I can’t recommend this chatbot enough! It seamlessly combines AI capabilities with live chat, allowing customers to get immediate answers without us needing to be online all the time. This tool has significantly enhanced our customer service, making it easy for shoppers to find what they need whenever they want. A must-have for any busy store owner!
WordPress
Emily Chen
Operations Director
Using this AI solution has transformed how we engage with our customers. It’s the perfect tool for business owners requiring around-the-clock assistance. The AI’s ability to leverage our knowledge empowers customers to resolve questions independently, greatly reducing our workload. This innovative tool has increased our efficiency and kept our customers happy!
Ethan Turner
IT Manager
Adopting this AI solution has streamlined our internal communications. The AI’s smart scheduling and task management features have saved us countless hours. It helps our team stay organized and on track, ensuring that projects are completed efficiently. This tool has become indispensable for our daily operations, enhancing collaboration across departments!
Zendesk
Sophia Thompson
Customer Service Lead
This AI tool has completely changed our customer service approach. Its ability to handle inquiries 24/7 means our team can focus on more complex issues while the AI manages routine questions. The seamless integration with our existing systems has made the transition smooth. Our response times have improved dramatically, leading to higher customer satisfaction!
Tiktok
Noah Parker
Marketing Manager
I’ve been using Shopdesk for a bit now, and I think it’s super easy to use, really handy for managing data, spot-on with translations, and the automatic replies are quick and hassle-free.
Shopee
Mia Clark
Sales Executive
Shopdesk is a really powerful and practical customer service communication platform that makes it easy for me to manage multiple clubs and chat with customers through different media channels, helping boost their satisfaction and loyalty.
Our Blog
Learn more about the latest 3WiN news and industry news
Hello everyone, I’m Olivia Garcia, your Customer Support Lead. Today, I want to delve into a topic that’s been on many minds: Operation Sindoor and what is the impact on e-commerce. Recent geopolitical events, such as Operation Sindoor – India’s targeted military strikes against terror infrastructure – naturally raise questions
Hi, I’m Olivia Walker, an SEO Specialist focusing on the e-commerce landscape. In my experience, one of the most critical factors influencing online shopper loyalty isn’t just product price or variety – it’s the quality and speed of customer service. Today, I want to delve into how Lazada improves 10-minute
Hi, I’m Michael Anderson, Customer Support Lead. In my years of experience, I’ve seen platforms evolve, but the core of good business remains the same: happy customers. Today, I want to share my insights on how TikTok Shop improves customer service satisfaction, transforming the way sellers connect with their audience
Hello there! I’m Mia Thompson, a Performance Marketing Manager, and I’m thrilled to share some incredible journeys with you today. If you’re a new entrepreneur dreaming of e-commerce success, you’re in the right place. Starting an online business can feel like a monumental task, but seeing how others have navigated
In the ever-evolving world of e-commerce, Amazon remains the giant platform where countless third-party sellers compete for consumer attention. But 2025 has introduced a unique set of challenges that threaten profitability, sustainability, and long-term success. Whether you’re a seasoned seller or just starting, understanding the five major challenges faced by
TikTok Australia has achieved remarkable financial success in 2024, positioning itself as a major player in the Australian digital advertising and social media landscape. According to corporate filings, the company reported $678.96 million in revenue for the year ending December 31, 2024 — an 80% increase from the previous year.