1.Introduction Video #
LingChat creates a superior customer experience by unifying all your communication channels. Customers enjoy a consistent experience, whether they’re interacting on your e-commerce site or social media, with all the original platform features they expect. And with 24/7 AI-powered chatbot support, they always receive prompt, helpful service.
2.Supported eCommerce Platforms and Social Media Channels #
| Channel | Thailand | Malaysia | Singapore | China Seller Center | Taiwan，China | Philippines | Vietnam |
|---|---|---|---|---|---|---|---|
| lazada | ✅ | ✅ | ✅ | ||||
| shopee | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| tiktok | ✅ | ✅ | ✅ | ||||
| WhatsApp APP+business APP（Non-business API） | / | / | / | / | / |
3.Hardware Specification #
Lingchat requires a local installation on your computer. When logging into multiple stores, there are specific hardware requirements to ensure optimal performance and avoid issues such as lag or stuttering.
Below are the recommended performance specifications:
| Specificaton | Maximum Supported Store |
|---|---|
| 8 GB RAM | Supports a maximum of 10 stores/platforms. Enable virtual memory based on solid-state drive (SSD): supports a maximum of 15 stores/platforms. |
| 16 GB RAM | Supports a maximum of 20 stores. Enable virtual memory based on solid-state drive (SSD): supports a maximum of 30 stores/platforms. |
4.Functional Module #
4.1 Left Side – Message Aggregation List #
Agents can view the unread message notifications of multiple platforms and switch the reception page of multiple platforms on this page;
4.2 Center – Reception Page #
Agents can reply to customer service messages on this page.
4.3 Right Side -AI Assistant Page #
Provide AI assistant functions such as AI chat summary and chat to-do.
