Hi everyone, I’m Vivian Dawson. Today, I’m excited to share a product comparison that could make a real difference for your business. With the rise of AI, more and more smart support tools are gaining attention.
In this post, we’ll take a closer look at Tidio and LiveChat — comparing their features, pricing, and ideal use cases — to help you make an informed decision and confidently choose the tool that best fits your needs.
Introduction of Tidio and LiveChat
Tidio is a customer service platform that combines live chat, chatbots, and email support, designed specifically for small to medium-sized businesses. It’s easy to use and supports automated responses, multi-channel integration (including Messenger and Instagram), and AI-powered assistants. With Tidio, businesses can boost response efficiency and customer satisfaction without relying heavily on manpower.
LiveChat is a well-established customer support software used across industries like e-commerce, SaaS, and education. It offers real-time chat, chat history, team collaboration tools, customer satisfaction ratings, and integrates with hundreds of tools such as CRMs and email marketing platforms. LiveChat helps businesses deliver a professional, efficient, and scalable support experience.
Function Comparison
🟦 Tidio Overview
Tidio offers a user-friendly live chat experience, making it ideal for small teams. It stands out in automation with its AI-powered chatbot, which can handle FAQs during off-hours without human input.
Tidio also supports multichannel integration—combining Facebook Messenger, Instagram, WhatsApp, and email into one interface.While its integration options are fewer, it covers essential e-commerce platforms like Shopify, Wix, and WooCommerce. Although its analytics features are basic, Tidio is easy to set up and deploy quickly.
🟧 LiveChat Overview
LiveChat delivers a more professional live chat experience, with advanced features like behavior-triggered messages. While it doesn’t include a native advanced chatbot, it can be expanded via integration with ChatBot.
LiveChat mainly focuses on website-based chat, but can extend its reach through third-party plugins. It offers strong integration capabilities, with native support for over 200 tools such as HubSpot and Salesforce. When it comes to customer support and analytics, LiveChat excels with detailed reporting, customer satisfaction tracking, and team collaboration tools.
Price Comparison
💰 Tidio Pricing (2025)
Tidio offers several pricing plans based on feature modules and usage volume:
- Starter: $24.17 per month (annual billing), includes 100 live chat conversations, 50 AI auto-responses, and 100 automation triggers.
- Growth: $49.17 per month (annual billing), supports up to 2,000 live chat conversations, 50 AI auto-responses, and 100 automation triggers.
- Plus: $749 per month (annual billing), offers custom live chat quotas, a dedicated customer success manager, branded features, and OpenAPI support.
- Premium: $2,999 per month (annual billing), includes unlimited live chat conversations, 50% AI resolution rate guarantee, priority service, Lyro AI hosting, and other advanced features.
Tidio also offers a free plan, ideal for small businesses or independent store owners with a tight budget.
💰 LiveChat Pricing (2025)
LiveChat charges based on the number of agents and offers four main plans:
- Starter: $20 per month (annual billing), includes 1 agent, 60-day chat history, basic widget customization, and 24/7 support.
- Team: $41 per month (annual billing), supports up to 400 visitor tracking, unlimited chat history, full widget customization, basic reporting, and unlimited users.
- Business: $59 per month (annual billing), includes task scheduling, agent performance tracking, on-demand reporting, SMS, and Apple Messages for Business.
- Enterprise: Custom pricing, with dedicated account managers, product training, software engineer support, SSO, and HIPAA compliance for enterprise-level needs.
LiveChat also offers ChatBot functionality starting at $52 per month (annual billing), which integrates with LiveChat to provide automated customer support.
Target Audience
Tidio: Ideal for small to medium-sized e-commerce sellers with limited budgets who need to quickly deploy a chatbot.
LiveChat: Best suited for medium to large businesses that require advanced analytics, extensive integrations, and robust customer support features.
User feedback
You can gain valuable insights from the real-world experiences of other users: they can provide you with valuable insights.
- Tidio User Feedback
- LiveChat User Feedback
Consider reading other user reviews and case studies that can help you get a more diverse perspective on the experience of using different platforms.
Why Not Give ShopMate a Try?
If you feel like Tidio and LiveChat don’t quite fit your needs, ShopMate is a good tool to try!
ShopMate is a fully automated intelligent shopping guide chatbot for independent station merchants, supporting multi-platform access.ShopMate helps sellers to improve their operational capabilities and increase conversion rates by providing consumers with in-site product recommendations, product answers, store policy answers, etc.
What Can SopMate Bring to the Customer?
1. Automated Responses
With AI-powered online responses, sellers can provide timely replies to customers anytime, in any language. This feature helps improve customer retention by ensuring prompt communication.
2. AI Sales Assistant
Once linked to your store, the AI can automatically learn your product details and assist customers by answering product-related questions, enhancing the sales support experience.
3. Smart Recommendations
The AI can identify customer preferences and automatically suggest relevant products from your store, boosting your conversion rates.
4. Intelligent Comparison
AI offers product comparisons, displaying detailed information about each item to help customers make more informed choices.
5. Custom Knowledge Base
Sellers can upload their own product knowledge base, allowing the AI to automatically learn from it and provide accurate answers to customer inquiries, improving overall service quality.
Lastly
This article compares and contrasts two apps, Tidio and ShopMate. Thank you for taking the time to read this blog, and I hope it will be useful to you. Welcome to follow us, we will be daily updated containing relevant content in the industry.
Don’t forget to visit the official ShopMate website to learn more about how ShopMate can further enhance customer support and sales capabilities to ensure a seamless and efficient shopping experience.
