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TikTok Ban Countdown: 7 Backup Plans for Chinese Sellers (2025 Update)

3 Win has learned that April 5, 2025, TikTok ban would take effect again in U.S. The Trump administration’s 75-day grace period is set to expire. If ByteDance doesn’t complete the divestment with TikTok by then, TikTok will face: ✅ App store delisting in the US (iOS and Android)✅ ISP-level access restrictions for existing users✅ Commercial account fund freezes (FTC compliance review initiated) The prospect of a TikTok ban in the US is a major blow to Chinese cross-border e-commerce sellers who rely on its traffic. Here are 7 tips you should know! I. TikTok Ban & Repeal TikTok Ban Act Interpretation of Executive Orders of TikTok Ban According to U.S. Congressional Record Vol. 171, No. 6, in January 13, 2025, House of Representatives call on the government to put a pause on TikTok Ban so 170 million Americans would not lose their free speech and damage their livelihoods. However, the newly-elected US President Donald Trump signed an executive order on January 20, and the 119th US Congress passed the “Repeal TikTok Ban Act”. Timeline II. Advanced Plans for TikTok Ban As the clock ticks down towards the potential TikTok ban in the US, slated for January 19, 2025, unless […]

Multilingual Customer Support: 7 Strategies for E-commerce Success

As Marketing Manager, I’ve seen firsthand the transformative power of multilingual customer support in boosting e-commerce success. In today’s globalized marketplace, ignoring the linguistic needs of your customers is a significant missed opportunity. Failing to offer support in their native language can lead to lost sales, decreased customer satisfaction, and a damaged brand reputation. That’s why implementing a robust multilingual customer support strategy is no longer a luxury—it’s a necessity. How does Multilingual Support Enhance Customer Experience on E-commerce Platforms Here are seven key strategies I recommend for achieving multilingual e-commerce success: 1. Identify Your Target Markets and Their Languages Before diving into implementation, thorough market research is crucial. Analyze your website analytics to pinpoint your most active international customer segments. Which countries are generating the most traffic and sales? Which languages are predominantly being used? Don’t rely on assumptions; let data guide your language selection. Prioritizing languages based on concrete data ensures your resources are allocated effectively. For example, if you’re seeing a surge in traffic from Brazil, Portuguese support should be a top priority. 2. Leverage Technology for Efficient Translation and Support Manual translation is time-consuming and prone to errors. Invest in professional translation services or translation management […]

What Is BigCommerce Platform And How Does It Work?

BigCommerce emerges as a leading SaaS e-commerce solution, powering over 90,000 stores across 120 countries since its 2009 launch. This comprehensive guide examines how BigCommerce works, its enterprise-grade features, and why brands like Toyota trust this platform for scalable growth. What Is BigCommerce Platform? A Complete SaaS Ecommerce Solution It operates on a Software-as-a-Service model, eliminating server maintenance while providing: Key Differentiators From Competitors Unlike other platforms, BigCommerce offers: Feature BigCommerce Average Competitor Native B2B Features ✔️ ❌ Built-in SEO Tools Advanced suite Basic features How It Works Core Operational Framework Its Open SaaS architecture combines: Sales Process Flow The platform handles transactions through: Customer → Storefront → API → Payment Gateway → Order Management → Fulfillment Enterprise Features Driving Growth Advanced Merchandising Tools It enables: Proven Performance Metrics According to Gartner’s 2024 e-commerce report: Optimizing Business Operations Seamless Ecosystem Integration Connect with essential tools: Global Expansion Made Simple Built-in features support: Why Industry Leaders Choose It Enterprise Success Stories Notable implementations include: Analyst Recognition It consistently ranks in: BigCommerce provides enterprise-level capabilities with mid-market accessibility. Its Open SaaS model and $15.8 billion processed annually demonstrate proven scalability. For businesses prioritizing growth with flexible, secure e-commerce infrastructure, BigCommerce delivers unparalleled value. Explore how our ShopMate AI assistant enhances BigCommerce stores […]

Amazon Pet Day Returns May 13-14

Amazon Pet Day 2025 is set to take place from May 13th to 14th. This annual event, now in its fourth year, offers pet owners a wide range of incredible deals on pet products. Introductions to Amazon Pet Day During these two days, customers can enjoy significant discounts on items such as pet food, treats, toys, apparel, health care products, grooming supplies, litter, electronics, cleaners, and habitats from well-known brands like Purina Pro Plan, IAMS, Hill’s Science Diet, Jinx, IRIS, FurHaven, Oh Norman!, BarkBox, Pet Genie, PetSafe, Pet Honesty, Ruffwear, and more. Originally launched as a 24-hour event in May 2022 and returning as a 48-hour event in 2023 and 2024, Amazon Pet Day is understood to last for two days again this year. This takes place from Tuesday 13 May to Wednesday 14 May. The event is open to all consumers, with promotional products covering a wide range of categories including pet food, snacks, toys, apparel, healthcare, grooming supplies, electronics, cleaning supplies and more. The event is open to all Amazon customers, not just Prime members, although Prime members do enjoy additional benefits such as fast, free delivery and access to exclusive deals. Early deals will begin as soon […]

Small Business Customer Service Outsourcing: Benefits, Costs, and Best Practices

As small business owners, are you puzzled by overload staffing? high costs? overwhelming work? limited resources? It’s time for you to target at customer service outsourcing. Small business customer service outsourcing are an effective way to optimize your company structure to save costs on core business and boost the transformation of your company. What is Small Business Customer Service Outsourcing? Small Business Customer Service Outsourcing refers to the practice of hiring external companies or agencies to manage and handle customer service operations on behalf of a small business. Instead of maintaining an in-house customer service team, small businesses tasks such as answering phone calls, responding to emails, managing social media interactions, and providing technical support to third-party providers. This allows small businesses to get an access to professional customer service teams without spending much on hiring, training, and equipping an internal team. Outsourcing partners typically boost infrastructure facilities, technical answering scripts, and experts to deliver high-quality customer support efficiently. Benefits of Small Business Customer Service Outsourcing In today’s hyper-connected market, consumers demand real-time, high-quality support through seamless multi-channel interactions. By outsourcing customer service operations, businesses can strategically reallocate internal resources to core operational priorities while simultaneously elevating service standards – […]

How to Create a Website for Online Sales: A Beginner’s Guide to Achieving Financial Independence

In today’s digital age, more and more people aspire to achieve financial independence through online sales. Whether you’re a complete newbie to internet entrepreneurship or someone with some experience, success is within reach if you follow the right methods! This article will provide you with detailed steps to build a website from scratch and achieve financial independence through online sales. Why Choose a Website as the Primary Platform for Online Sales? Having your own independent website is a crucial asset for anyone aiming to achieve financial independence. Compared to selling on e-commerce platforms or social media, owning your website offers several distinct advantages: Getting Started: How to Create an E-Commerce Website? For beginners with no technical background, building an online sales website may seem complicated, but with the right tools and steps, it’s actually quite easy. Step 1: Clarify Your Goals and Product Niche Before building your website, make sure to clarify the following: nswering these questions will help you determine the content, design, and marketing strategy for your website. Step 2: Choose the Right Website Building Tool If you don’t have coding experience, there are several easy-to-use website building tools to choose from. Here are some recommended options: Step […]

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The Effects of Live Chat between Seller and Buyers in E-commerce

In the dynamic landscape of e-commerce, the mode of communication between sellers and buyers has a profound impact on the overall shopping experience. The emergence of live chat services and the increasing prevalence of AI-assisted chatbots such as Shopmate have introduced new dimensions to this interaction. Understanding how these different

Impacts of Live Chat on Refund Intention

In the realm of online commerce and service provision, refund intentions can significantly impact a business’s bottom line and customer relationships. The role of live chat, such as 3WiN—Livechat Service Hosting, in this context is a crucial area of study. Understanding how live chat interactions influence refund intentions can help

How live chat assistants influence consumers’ trust and purchase intentions？

In the highly competitive e-commerce and service industry, establishing consumer trust and driving purchase intentions are top priorities. The use of live chat assistants, such as those provided by 3WiN—Livechat Service Hosting, has become a strategic tool. Understanding how these live chat assistants impact consumers’ trust and purchase decisions is

The Impacts of Live Chat on Service–Product Purchase

In the digital marketplace, the role of live chat services like 3WiN—Livechat Service Hosting has become increasingly significant in influencing consumers’ service-product purchase decisions. The quality of the live chat interaction can make or break a potential sale. This article explores how different aspects of live chat, namely affective and

How do Sellers Use Live Chat to Influence Consumer Purchase Decisions?

In the highly competitive e-commerce landscape, sellers are constantly seeking effective ways to nudge consumers towards making a purchase. 3WiN—Livechat Service Hosting has emerged as a powerful tool in this regard. By leveraging its features and capabilities, sellers can significantly influence the purchasing decisions of consumers. This article explores the

The Relationship between Customer Satisfaction with Live Chat Service Encounter

In the digital age, live chat services like 3WiN—Livechat Service Hosting have become a vital part of customer interactions. Understanding the factors that contribute to customer satisfaction during a live chat encounter is crucial for businesses to enhance their service quality and build stronger customer relationships. I. The Impact of

Effect of Live Chat on Traffic-to-Sales Conversion

In the highly competitive e-commerce landscape, converting website traffic into actual sales is a top priority for businesses. The role of live chat, such as 3WiN—Livechat Service Hosting, has become increasingly prominent in this regard. This article explores how live chat can influence the traffic-to-sales conversion process and the various

Exploring the Variables Influencing the Use of Online Live Chat

In the digital realm of customer service, online live chat has emerged as a crucial communication channel. Shopmate, an exemplary platform incorporating live chat functionality, offers valuable insights into the various factors that drive its usage. Understanding these variables is essential for businesses to optimize their live chat strategies and

What Makes You Continuously Use Chatbot Services? 

In the digital age, chatbot services have become an integral part of our interactions with businesses. Shopmate, a popular chatbot, offers valuable insights into the factors that drive continuous usage. Understanding the relationships between confirmation, satisfaction, and use continuance is crucial for businesses aiming to enhance the effectiveness of their

The Effect of Implementing Chatbot Customer Service on Stock Returns

In the highly competitive business landscape, companies are constantly seeking innovative strategies to enhance their market performance and, ultimately, their stock returns. The implementation of chatbot customer service, exemplified by Shopmate, has emerged as a potential game-changer. This article delves into the various ways in which such an implementation can

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