In the highly competitive e-commerce and service industry, establishing consumer trust and driving purchase intentions are top priorities. The use of live chat assistants, such as those provided by 3WiN—Livechat Service Hosting, has become a strategic tool. Understanding how these live chat assistants impact consumers’ trust and purchase decisions is essential for businesses to optimize their online customer service and boost sales. I. The Perceived Usefulness and Its Impact 1.Effective Problem Solving Quick Issue Resolution: When consumers encounter problems or have questions during their online shopping or service experience, 3WiN—Livechat Service Hosting assistants can provide immediate solutions. For example, if a customer is having trouble with the checkout process on an e-commerce website, the live chat assistant can guide them step by step to complete the purchase. This quick resolution of issues makes the communication with the assistant highly useful and increases the customer’s confidence in the website. Product or Service Information Provision: The live chat assistant can offer detailed and accurate information about products or services. If a customer is interested in a particular service package, the assistant can explain the features, benefits, and any limitations. This helps the customer make an informed decision, enhancing the perceived usefulness of […]