AI-Powered Global Customer Care
24/7 Omni-channel Support | 65+ Languages | Seamless Sales Conversion
AI+Human Synergy
Smart Response | Real-Time Translation | Data-Driven Insights
Full Managed
Expert Teams | Global Compliance | Cost Efficiency
Full Service Product
10,000+ Agents
Continuously expanding agents
8+ Global Service Centers
Worldwide coverage
65+ Languages Supported
Multilingual communication capabilities
20 Years of Expertise
In the customer service industry
30+ Industries
End-to-end customer operations support
Let’s connect!
Global One-Stop Fully Managed Customer Service
AI Deep Enhancement Service
10-15 seconds rapid response (industry average is minute-level)
100% real-time quality inspection and closed-loop improvement
Industry-specific custom model offered after 1 year of partnership (integrating customer-specific knowledge base)
Omni-Channel Multilingual Support
Full coverage of phone, online, and social media channels
60+ languages supported (including Southeast Asian languages)
Daily handling capacity of over 100,000 conversations
Flexible Capacity
300% instant expansion for sudden traffic
New projects launched within 7 days
1-hour response mechanism for urgent needs
Efficient Operation System
Veteran operation team (average of 5+ years of industry experience)
Customer service staff training period ≤3 days
Service price 15-20% lower than market average
Compliance and Security
Locally licensed and compliant operations
Full certification of GDPR/PDPA/HIPAA
Triple-encrypted storage for service data
Continuous Service Optimization
Real-time multi-dimensional data dashboard (conversion rate/response time/NPS)
Weekly service improvement plans delivered
Dedicated customer success manager for full-process follow-up
Customer Reviews
Southeast Asian E-commerce Company
During a promotion, our store experienced a sudden traffic surge at 3 AM. 3Win smart ticketing system allocated resources within 1 hour, while Thai, Vietnamese, and Indonesian customer service maintained over 98% online availability. This significantly boosted our customer satisfaction and retained clients who might have left due to delayed responses. We’re confident that with 3Win, every future promotion will be a breeze.
European Healthcare Company
As a healthcare data service platform requiring strict GDPR compliance, we prioritize regulatory adherence and response efficiency. 3Win customer service team provides HIPAA/GDPR dual-certified safeguards, with their AI quality inspection system achieving a 99.6% success rate in real-time sensitive word interception. Their service response speed is 40% faster than local German providers, and combined with the team's professional support, our hotline has gained widespread recognition from consumers. Thank you, 3Win!
U.S. Software Company
Our previous efforts in outsourcing customer service fell short in terms of optimization. However, partnering with 3Win changed the game entirely. Their real-time multi-dimensional data dashboard clearly displays key indicators like conversion rates, response times, and NPS, enabling continuous service quality improvements. With 3Win’s support, our team now seamlessly handles hotline, live chat, and email services. Choosing 3Win was the right decision.
Contact us now!
We’re committed to guiding you through our outsourcing services—reach out with any questions, and we’ll be here to assist!
Visit us
60 PAYA LEBAR ROAD ,#11-53 ,PAYA LEBAR SQUARE,SINGAPORE
Email Us
3win@3win.ai
Call Us
400- 028-8810